Booking policy
Cancellations & Refunds
Cancellation and rescheduling options depend on the booking status and the policy shown for the booking or shop.
Home-service bookings
Use My Bookings to review available actions. A job that is already in progress or completed cannot be cancelled through the standard customer cancellation flow.
Physical shop visits
Shop cancellation and rescheduling notice periods are shown with the booking. Only eligible waiting bookings can be cancelled or rescheduled through the shop booking flow.
Refund status
A refund status shown in the account records the platform's current processing state; it is not proof that funds have reached your payment method. Contact support with your booking reference if you need help.